Returns & Refund Policy – LAVIBUY

At LAVIBUY, we want you to shop with confidence. If you're not completely satisfied with your purchase, we’re here to help with an easy return process.

1. Return Eligibility

You may return items within 14 days of receiving your order if they meet the following conditions:
✔ The item is unused, unworn, and in its original packaging.
✔ All tags, labels, and accessories are intact.
✔ The item is not a final sale, clearance, or personalized product.

2. How to Initiate a Return

To request a return, follow these steps:

1. Contact our support team at lavibuy@gmail.com with your order number and reason for return.
2. We will provide a return authorization and shipping instructions.
3. Pack the item securely and send it to the provided return address.

3. Return Shipping

• Customer-Paid Returns: The customer is responsible for return shipping costs.
• Free Returns: We offer free returns for defective or incorrect items.

4. Refund Process

✔ Once we receive and inspect your return, we will process your refund within 10 business days.
✔ Refunds will be issued to the original payment method.
✔ Shipping fees (if applicable) are non-refundable.

5. Exchanges

If you need a different size, color, or product, please place a new order and return the original item for a refund.

6. Non-Returnable Items

Certain items cannot be returned, including:
❌ Final sale or clearance items
❌ Personalized/custom-made products
❌ Intimate items (e.g., lingerie, swimwear) for hygiene reasons

7. Need Help?

If you have any questions, contact us:
📩 Email: lavibuy@gmail.com
📞 WhatsApp: +9725147777