🔗 FAQ

Frequently Asked Questions (FAQs) – LAVIBUY

Welcome to our FAQ section! Here, you’ll find answers to the most common questions about shopping with us. If you don’t see what you’re looking for, feel free to Contact Us for further assistance.

1. Ordering & Payments

Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal for secure transactions.

Q: Is my payment information secure?
A: Yes! We use SSL encryption and are PCI-compliant to keep your payment details safe.

2. Shipping & Delivery

Q: How long does shipping take?
A: Our standard shipping time is 21 business days, depending on your location. You can view estimated delivery times at checkout.

Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping rates and times vary based on location.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email to monitor your package.

3. Returns & Refunds

Q: What is your return policy?
A: We offer hassle-free returns within 14 days of receiving your order. Items must be unused and in original packaging. Read our full Returns Policy for details.

Q: How do I request a refund?
A: If your return is approved, refunds will be processed within 10 business days to your original payment method.

4. Order Cancellations & Changes

Q: Can I cancel or change my order?
A: Yes! If your order has not yet been processed or shipped, you can request a cancellation or change by contacting us immediately.

Q: What if I received a damaged or incorrect item?
A: We’re sorry! Please contact us within 7 days of receiving your order, and we’ll make it right.

5. Account & Support

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save shipping details.

Q: How do I contact customer support?
A: You can reach us via lavibuy@gmail.com or WhatsApp +972525147777, or by filling out our Contact Form.